Printer will not print

If you cannot print from your district Mac, try the steps below before submitting a technology request.

1. Confirm you are on campus

District printers work while you are on campus. You cannot print to them from off campus.

2. Check your Wi-Fi network

Connect to ECCRSD_Staff.

Printing will not work on ECCRSD_Guest. If you are connected to Guest, switch to the Staff network before trying again.

3. Check your internet connection

Open a web browser and try loading a website. If websites will not load, include that detail in your technology request—it helps Technology identify whether the issue also involves your network connection.

4. Check the selected printer

When printing, confirm that the destination is the printer you intend to use. Note any error message shown on your Mac or the printer.

5. Reinstall the printer using Self Service+

Open Self Service+.
Back out of the Featured page.
Go to Catalog.
Select All or Printers.
Find the printer you need.
Select Reinstall if it is already installed, or Install if you are adding it.
Once finished, try printing again.

Still cannot print?

Submit a Staff Technology Request. Include:

Printer name and location: Which printer you are trying to use and its room number.
Your device: Your Mac’s asset tag, if available.
What happens: For example, the job stays in the queue, an error appears, or nothing comes out.
Exact error: Include the message or a screenshot, if possible.
Who is affected: Whether other staff can print to the same printer, if known.
Steps completed: Tell us whether you are on campus, connected to ECCRSD_Staff, able to access the internet, and whether you reinstalled the printer.

Never include passwords in your request. Check screenshots for student or other sensitive information before attaching them.