Submit a technology request and include the right details
Use the Staff Technology Request form to get help with district devices, accounts, apps, and classroom technology. Whether you are new to Eastern or need help with a current issue, follow the steps below to contact Technology and provide the details needed to troubleshoot.
Submit a request
- Go to www.eccrsd.us.
- Select Staff Portal in the top-right corner.
-
Sign in using your full Eastern email address. You should be redirected to Google to complete sign-in. If Google asks you to choose an account, select your Eastern account.
*If you are not redirected to Google, confirm you have typed in your full Eastern email address with the @eccrsd.us. If it is still not directing to Google to complete sign-in, contact Technology by email.
- In the Quicklinks section near the top of the Staff Portal, select Staff Technology Request.
- Complete and submit the form.
Already familiar with the process? Go directly to the Staff Technology Request form. Sign in if prompted. You can bookmark this link for future use.
Include details that help us troubleshoot
When describing the problem, include:
- Location: Your building and room number.
- Device: The device type (computer, iPad, Apple TV) and asset tag, if available.
- Problem: What you were trying to do and what happened. Name the app or website involved, if applicable.
- Error message: The exact wording or a screenshot, if possible.
- Who is affected: Only you, several people, or an entire classroom.
- When it started: When you first noticed it and how often it happens.
- Steps already tried: Anything you have done to troubleshoot.
- Impact: How the issue affects instruction or your work.
Provide as much information as you can. If you cannot find an asset tag or do not know what is causing the problem, describe what you see. The more information about the issue that is provided, the quicker we are able to respond and resolve the issue.
Protect your information: Never include passwords, verification codes, or recovery codes. Check screenshots for student or other sensitive information before attaching them.
Example problem description
My computer cannot connect to the classroom display using AirPlay in [building], Room 214. The display does not appear in Screen Mirroring. It worked yesterday, but the problem started this morning. So far, only my computer appears affected. I confirmed Wi-Fi and Bluetooth are on and restarted the MacBook. I cannot display lesson materials for my next class. My asset tag is [EHS number].