Submit a Maintenance Request and include the right details
Use the Staff Maintenance Request form to report building repairs, custodial concerns, and facility needs, including plumbing, heating, cooling, lighting, doors, and furniture.
Urgent issue? For an immediate safety concern or a problem that could cause property damage, contact the Main Office or Buildings & Grounds Department directly. Do not rely on the online form for immediate assistance. Follow school emergency procedures for any immediate threat to life or safety.
Submit a request
- Go to www.eccrsd.us.
- Select Staff Portal in the top-right corner.
- Sign in using your full Eastern email address and complete sign-in through Google.
- In the Quicklinks section near the top of the Staff Portal, select Staff Maintenance Request.
- Sign in with Google
- Open New Request in OperationsHero.
- Complete the fields described below.
- Select Save Request to submit your request.
Already familiar with the process? Go directly to Staff Maintenance Requests in OperationsHero. Sign in if prompted. You can bookmark this link for future use.
Complete the form
| Form field | What to include |
|---|---|
| Requester | Confirm that your name is correct. |
| Category | Select the category that best matches the type of issue, such as plumbing, electrical, heating/cooling, lighting, doors, windows, furniture, or general repairs. |
| Location | Select the building or location where the issue occurred. |
| Directions/Room Number | Enter the specific room number, hallway, office, or area. Add directions if the problem may be difficult to locate. |
| Description/Summary | Explain what is wrong, when you first noticed it, any safety concerns, and the impact on instruction, building operations, or use of the space. |
| Upload Attachments | Attach photographs when possible to help identify the problem. Only take photos when safe, and avoid including students or private information. |
Include details that help us address the issue
In Description/Summary, include:
- Problem: Clearly explain what is wrong and what needs attention.
- When it started: Indicate when you first noticed the issue.
- Safety concerns: Identify hazards such as leaks, exposed wiring, or trip hazards that could affect students or staff. Report immediate concerns directly using the urgent-contact route above.
- Impact: Explain whether the issue affects classroom instruction, building operations, or use of the space.
Provide as much information as you can. You do not need to know what caused the problem to report it.
Example request
Location: Select the applicable building or location.
Directions/Room Number: Room 214, ceiling light nearest the classroom door.
Description/Summary:
Problem: The ceiling light nearest the classroom door is flickering continuously. The other lights are working normally.
When it started: This morning.
Safety concerns: No visible damage or other hazards noticed.
Impact: The flickering is distracting during instruction.
Upload Attachments: Attach a photo identifying the affected fixture, if helpful and safe to take.
After submitting your request
Buildings & Grounds will review and prioritize your request based on safety, urgency, impact on instruction and operations, and the potential for additional damage.
Completion time depends on the issue and the availability of staff, materials, and other resources. Routine requests are scheduled according to priority and workload.