NJSLA Proctor Troubleshooting

For NJSLA proctors: Find the symptom below, then follow the matching steps while waiting for technology assistance.

Draft — content review pending. This article has been reorganized for quick reference. Existing troubleshooting instructions, contacts, device details and assessment rules still need review before publication.

Quick review — find the problem

Sign-in and equipment checks

1. Proctor website sign-in

1. Make sure you are using this web address: https://nj.pearsonaccessnext.com
2. Make sure you are using your eastern email address as your username and the password you have setup.

2. TestNav sign-in

1. Tap “OK” through any error messages on screen and tap the “Sign In” link, if necessary.
2. Make sure that the login page states “New Jersey” above the username and password fields.
3. If the login page states “NJSLA Training” or anything else, the student will see an icon resembling a person, located top right corner. Inform the student to choose “Choose Different Customer”. The student will see “Select your Test”. Have student choose “New Jersey”.

Infrastructure trial: During the NJSLA infrastructure trial, students should be selecting NJSLA Training instead of New Jersey.

3. Microphone permission

If a student did not allow TestNav microphone access when prompted:

1. Open the Settings app.
2. Scroll down and select Privacy.
3. Select Microphone and toggle the button on for TestNav.

4. Keyboard formatting

If the keyboard is turning on Bold, Italic, or Underline:

1. Make sure the caps lock is not on by tapping the caps lock button and looking to make sure only one light is lit on the keyboard.

5. Keyboard language — white keyboards only

If keyboard keys are not typing what is being pressed:

1. Make sure the keyboard is in English by tapping the world key in the bottom lefthand corner of the keyboard and selecting English.
2. If that doesn’t work, tap the world icon and select another language and then tap it again and select English.

6. Headphones

Headphones with a lightning connector cannot be used for NJSLA testing.

The lightning port on the iPad must be used for the external keyboard, and students must use either their own standard 1/8" headphones, or the headphones provided by the district for testing.

Interrupted tests and session status

7. Unresponsive iPad

If the iPad is non-responsive, not loading, or will not scroll:

1. Restart the iPad by holding down the home button and sleep/wake button at the same time for approximately 8-10 seconds. The iPad screen will go blank and you should see the Apple logo. Once you see the Apple logo, you can release the buttons.
2. Once the iPad restarts, make sure to Resume the student test on your computer so they will be able to log back in.

8. Error message / return to sign-in

If an error appears on the iPad:

1. Tap through the error messages to get back to a login screen.
2. Any error exits a student from the test, so once the student is back at a login screen you need to Resume the test on your computer so they will be able to log back in.

9. Refresh status and Resume

If a student was kicked out of the test but doesn’t show as exited:

1. With the session highlighted, click refresh to make sure the student does not appear as exited.
2. Locate the student by looking for their last name and find their status.
3. Using the drop-down arrow next to the listed status, select Resume, even if it shows as Active.

Submission and attendance — read carefully

10. Accidental submission or marked Complete

If a student is accidentally marked complete or chooses the submit option, please email Phil Smart (psmart@eccrsd.us) with the following information:

• Name of Student
• NJSMART Student ID# (this number is found to the left of the student name on your session page)
• Test Session Name
• Reason Student was Marked “Complete”

11. Absences and makeup sessions

1. If a student is absent for 1 or more days of an assessment, upon the return of the student, they will take the test session which is being administered that day. The student will be scheduled for makeup session(s) to be administered the following week.
2. DO NOT choose the submit or complete button for any student who misses any session of the assessment.Only if the student has completed ALL 3 sessions of the english assessment and/or ALL 3 sessions of the math assessment should the test be completed.

App and operating-system fixes

12. Error 3001 — Required module has failed to load

This is resolved by deleting the TestNav app from the student's iPad, then downloading the latest version of TestNav:

1. Delete the TestNav app from the iPad
2. From the home screen, launch Self Service app
3. In Self Service, select the TestNav app (at the top left) to download the latest version

13. Error 3120 — Operating system version not supported

This issue is resolved by updating iOS on the iPad. Updating iOS may take an extended period of time (sometimes twenty minutes or longer).

1. Launch Settings app from the iPad home screen
2. In the left-hand column, select General
3. On the right-hand side of the screen, select Software Update
4. Select “Download and Install” or “Install”.

Battery: If the iPad battery has less than 50% charge, it will need to be connected to the charger before running the update.